Refund Policy
Effective date: May 5, 2026
This Refund Policy explains when and how LeanTo™ issues refunds. It applies to LeanTo SaaS subscriptions sold by Anvil Systems LLC through our merchant of record, Paddle. Self-host and dedicated-instance arrangements are governed by separate contracts and are not covered here.
1. Scope
This policy covers paid LeanTo subscriptions (the “Pro” plan, monthly or annual) purchased through Paddle at leanto.anvilsystems.com. The Free plan is not a paid subscription, so no refund process applies. Self-host licenses and any custom enterprise agreements have their own refund terms set in the underlying contract.
2. Free plan
The Free plan is not charged, so there is nothing to refund. If you upgrade from Free to Pro and then change your mind, see Section 3 or Section 4 depending on whether you chose monthly or annual billing.
3. Monthly Pro subscriptions
30-day money-back guarantee on first purchase. If you purchase a monthly Pro subscription for the first time and email us within 30 days, we will refund the most recent monthly charge in full. Subsequent renewals are not eligible for the money-back guarantee.
After the 30-day window, you can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep Pro access through the date you have already paid for, and we do not pro-rate a refund for the unused remainder of that period.
4. Annual Pro subscriptions
30-day money-back guarantee on first purchase. If you purchase an annual Pro subscription for the first time and email us within 30 days, we will refund the purchase pro-rated for the unused months — that is, the price you paid minus a pro-rated share for any months already elapsed since the purchase date.
After the 30-day window, cancellation takes effect at the end of the current billing year. You keep Pro access through that date, and we do not refund the unused remainder of the annual term.
5. Lifetime refund cap
We refund up to twelve (12) months of subscription per customer per lifetime, summed across every signup associated with the same person regardless of email address or workspace. This cap protects against serial refund abuse and lets us keep the rest of the policy generous for everyone else. If you legitimately need an exception — for example, a billing error or a duplicate charge — email us anyway. Errors and duplicates are corrected outside the cap.
6. How to request a refund
Email support@anvilsystems.com with:
- The order id from your Paddle receipt (it begins with
txn_); - The email address on the account; and
- A short note about which charge you want refunded.
Refunds are processed by Paddle, our merchant of record. Once we approve the refund, Paddle issues it back to the original payment method; the funds typically appear within 5 to 10 business days, depending on your bank or card network.
7. Disputes and chargebacks
Paddle handles chargebacks and disputes per their Buyer Terms. If something looks wrong on your invoice, please email support@anvilsystems.com first — we resolve almost every billing question quickly and without a chargeback.
Initiating a chargeback before contacting support is discouraged. When a chargeback is opened, we automatically suspend Pro entitlements on the affected workspace until the dispute is resolved, and a chargeback history may impact your eligibility for future signups or for the money-back guarantee on a new account.
8. Effective date
This Refund Policy is effective as of May 5, 2026. We may update it from time to time; when we do, we will revise the effective date at the top of this page. Material changes will be announced through the Service or by email.